TravelSafe Partnership

The Partnership includes Merseytravel, Merseyside Police, British Transport Police, Transport Operators, Wirral newsbeat and other relevant stakeholders. It  exists to ensure that the public transport network is attractive and safe for everyone to use at any time.

Whilst the public transport network in Merseyside enjoys a very low crime rate, the TravelSafe Partnership is committed to continually improving the way we report, detect and prevent crime and anti-social behaviour. 

The Partnership is intelligence-led and works to reassure the travelling public and to reduce crime and anti-social behaviour on the network. To achieve this, information is continually gathered from a variety of sources and monitored to identify areas of the network that may be vulnerable to crime, anti-social behaviour and nuisance behaviour.   To deal with any issues a number of activities regularly take place including reassurance and enforcement patrols. There is a team of Police Community Support Officers dedicated to the public transport network providing, a highly visible presence on the network   We work closely with schools, colleges and community groups. Merseytravel’s Community Partnerships team engages with young people in schools providing citizenship-based education on how to travel safely and behave responsibly on the network.  Although the public transport network is extremely safe , there are certain things you can do to further improve your personal security.   Safety and Security Tips:  
  • Plan your journey in advance as much as this is possible. Make sure you know your route and stops, and check the times of the last bus or train.
  • Always try to wait for your bus or train in a well-lit place.
  • Have your ticket, pass or change ready in your hand so your purse or wallet is out of sight and keep valuables like mobile phones, cash and jewellery out of sight too.
  • Keep bags closed and close to you.
  • If you feel concerned about your safety on the bus, sit close to the driver or where you can see him/her. If you are on the train, move to a carriage where there are other people.
  • Pickpockets love crowds, so keep bags to the front, closed with the fastening towards the body, be particularly careful with rucksacks.

Hate Crime on Public Transport 

We are aware that Hate Crime of all kinds is particularly offensive and we want to do all we can to identify any Hate Crime incidents so that effective measures can be put in place to address them. 

Hate Crimes happen because of hostility, prejudice or hatred of:  
  • disability
  • gender identity
  • race, ethnicity or nationality
  • religion or belief
  • sexual orientation.
They include things like name calling and verbal abuse, bullying and harassment, spitting and physical attacks, damage to property, graffiti and written notes, emails and text messages. 

The TravelSafe partnership works together with Stop Hate UK as part of an initiative to combat Hate Crime on public transport. Stop Hate UK provide a confidential and independent third party reporting system for people who experience or witness a Hate Crime while using public transport in the region.   Victims and witnesses can contact Stop Hate UK to report Hate Crimes, access support and get information by phone on 0800 138 1625, by SMS on 07717 989 025 or online at Stop Hate UK Reporting Crime and Anti-Social Behaviour  If you experience or witness an incident of crime and anti-social behaviour whilst travelling on public transport you can report it in the following ways:

  • In an emergency always dial 999

If you need to report a crime, please phone:

  • 101 (bus)
  • 0800 40 50 40 (rail)                                 
To report crime anonymously please contact Crimestoppers:
To report hate crime please contact Stop Hate UK:


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